How do I initiate a return?

To start the return process, please email us at support@themodvue.com.within 7 days of delivery. Include your order ID, contact information, and a brief explanation for the return.

A non-refundable charge of Rs. 100 will be applied on all Cash on Delivery (COD) orders.

·       When will my items be picked up for return?

Our logistics partner will attempt to collect the return within 2–3 business days of your request. If pickup fails after three attempts, you may be required to self-ship the items for your refund to be processed. Your courier cost does not exceed INR 300.

The customer has to self-ship the product if the pin code is out of serviceable area with reverse logistics. ( Note - Your courier cost do not exceed above Inr 300 .We request you to self ship the products by "Speed Post" as your courier service)

Don’t Handover Product without pick-up slip or SMS Confirmation.

·         How long does the inspection and refund process take?

Once the returned items reach our warehouse, it typically takes 3–4 business days to inspect and verify their condition. If approved, we will initiate your refund.

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